The primary goal of the Case Management program is to optimize the functioning of individuals and maximize their self-sufficiency. The purpose of Case Management services is to create strategies to reduce or eliminate the tendency to foster dependency among individuals with a mental illness. The Case Manager assists individuals with complex needs by coordinating the provision of quality treatment and support services. Support services are based on each specific individual and their particular treatment needs. Treatment needs are identified through an intake and assessment period and are developed jointly by the individual and their Case Manager. A service plan is developed which outlines how these needs will be addressed. Support services may include linkage to entitlement programs, assistance with obtaining or maintaining stable housing, ongoing monitoring of medication compliance, illness education, mental health status checks and assistance with accessing community resources.

Admission to the program is based on individual needs and length of participation in the program varies dependent on the needs of the individual.